Where can I find my tracking number?
Once your order is ready to ship, you will receive a shipment notification via email with your tracking number(s). Click on the tracking number to access the courier’s website for detailed tracking updates. General tracking is also available through the order page and the Shop app.
Please note that some items in larger orders or larger, oversized items may ship separately. All tracking numbers will be provided via email.
Check your spam/junk folder just in case.
Can I order items not available at MUJl.us?
No, but we would be happy to hear about products you’re interested in!
Reach out via our contact form with a link to the MUJI product you’re interested in (if available in another country) or let us know which item (if you know the name / SKU). We would be happy to share your interest with the team, and if a popular request, we may be able to stock it!
Why can’t I order furniture to my location?
Large furniture with [HD] in the product name are shipped with a local delivery partner, with area limitations to the following ZIP codes in the NY, NJ, and MA area:
1000*, 1001*, 1002*, 1003*, 1004*, 1006*, 1028*, 1046*, 1120*, 1121*, 1122*, 1123*, 1124*, 1100*, 1110*, 1135*, 1136*, 1137*, 1141*, 1142*, 1143*, 1169*, 1030*, 1031*, 1052*, 1057*, 1058*, 0702*, 0703*, 0704*, 0707*, 0709*, 0730*, 0731*, 0766*, 0171*, 0174*, 0175*, 0177*, 0180*, 0182*, 0183*, 0184*, 0186*, 0187*, 0188*, 0190*, 0192*, 0193*, 0194*, 0195*, 0196*, 0198*, 0202*, 0203*, 0205*, 0206*, 0210*, 0211*, 0212*, 0213*, 0214*, 0215*, 0217*, 0218*, 0220*, 0221*, 0228*, 0229*, 0232*, 0233*, 0234*, 0237*, 0245*, 0247*, 0248*, 0249*, 0276*, 10075, 10128, 10199, 11040, 11385, 11557, 10709, 10901, 11548, 12188, 11025, 11050, 11581, 11743, 11776, 11968, 07003, 07055, 07087, 07470, 07481, 07605, 07650, 07924, 07974, 08820, 08831, 08844, 08854, 08873, 08901, 01460, 01532, 01545, 01581, 01701, 01721, 01730, 01760, 01810, 01850, 01890, 01915, 01970, 02018, 02048, 02072, 02081, 02090, 02163, 02199, 02222, 02241, 02266, 02301, 02351, 02368, 02382, 02420, 02446, 02780, 02901, 03853, 06902, 10162, 10595.
Alternative options you may consider: third-party shipping/forwarding service to complete the delivery for you. At this time, MUJI does not have recommendations for a specific service provider.
Read about our Shipment Policy.
What are the advantages of creating a MUJl account
Enjoy a faster shopping experience at MUJI.us when you create an account. You will also have access to:
- order history
- easy access to edit or cancel your order (within 4 hours after your order is placed)
- faster checkout with saved shipping addresses
- wishlist creation
- automatic opt-in to MUJI Rewards. Earn points on your purchases and get birthday rewards!
- Do you allow resale of MUJI merchandise?
- No. Our brand does not authorize the resale of MUJI merchandise. All purchases are intended for personal use only.
Do you offer sales tax returns or exemptions?
No. Because resale is not authorized, we do not offer sales tax returns, refunds, or tax exemptions related to resale or business use.
Do you offer bulk order pricing or wholesale options?
We are currently working on the terms for bulk orders and potential offers. More information will be shared once details are finalized. Please check back soon for updates.